Privacy Policy
Last updated: October 2026
Karrek Stone respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect when you use our website, contact us or place an order, why we use that information and your rights in relation to it.
1. Who We Are
Karrek Stone is a UK business specialising in bespoke natural slate products.
For the purposes of UK data protection law, Karrek Stone is responsible for the personal information described in this Privacy Policy.
You can contact us using the telephone number, email address or postal address provided on our Contact Us page.
2. Information We Collect
Depending on how you use our website, we may collect information including:
your name;
billing and delivery address;
email address;
telephone number;
details of products you order;
measurements, specifications and other information relating to your bespoke order;
order and transaction information;
the payment method used;
messages, photographs, drawings, templates or other information you send through our contact or enquiry forms;
account information if you create a customer account; and
technical information generated when you use our website, such as IP address, browser information and cookie data where applicable.
We only aim to collect information that is reasonably necessary for the purposes described in this policy.
3. Payment Information
Payments made through our website are processed using the payment providers made available at checkout.
Payment providers may collect and process information required to authorise and complete your transaction.
Karrek Stone does not directly store your complete debit or credit card details.
Your payment provider may process your personal information in accordance with its own privacy policy and legal obligations.
4. How We Use Your Information
We may use your personal information to:
process and manufacture your order;
take and administer payment;
arrange delivery or collection;
contact you regarding your order;
respond to enquiries and quotation requests;
manufacture products to the measurements and specifications you provide;
deal with returns, damaged goods, complaints or other customer-service matters;
maintain appropriate business, accounting and transaction records;
prevent or investigate fraud and misuse of our website;
operate, maintain and improve our website; and
comply with our legal and regulatory obligations.
We will not use your personal information for purposes that are incompatible with those described above unless permitted or required by law.
5. Our Lawful Bases for Using Your Information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract – where processing your information is necessary to take steps at your request before entering into a contract or to fulfil an order you have placed with us.
Legal obligation – where we need to keep or use information to comply with legal, tax, accounting or other regulatory requirements.
Legitimate interests – where it is reasonably necessary for operating and protecting our business, providing customer service, preventing fraud or maintaining and improving our website, provided those interests do not override your rights and freedoms.
Consent – where we specifically ask for your consent, for example for certain non-essential cookies or marketing activities where consent is required. Where we rely on consent, you can withdraw it.
6. Who We May Share Your Information With
We do not sell your personal information.
Where necessary to operate our business and fulfil your order, information may be shared with trusted organisations that provide services to us, such as:
payment-processing providers;
banks and financial-service providers;
delivery, courier and pallet-network providers;
website hosting and ecommerce service providers;
IT and website-support providers;
accounting and bookkeeping services; and
professional advisers or authorities where disclosure is required or permitted by law.
We only share information where reasonably necessary and expect organisations processing information on our behalf to handle it appropriately.
7. Delivery Information
Where you select delivery, we may provide the delivery company with information required to complete the delivery, such as your name, delivery address, telephone number, email address and relevant delivery instructions.
Delivery companies may use this information to arrange, track and complete delivery of your order.
8. Contact Forms & Uploaded Files
When you contact Karrek Stone through our website, we may collect the information you enter into the contact form.
Where our website allows you to upload photographs, drawings, measurements or other files, these may be retained for the purpose of responding to your enquiry, preparing a quotation or manufacturing and administering an order.
Please do not send sensitive personal information that is not necessary for your enquiry or order.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting and record-keeping requirements.
Different types of information may therefore be retained for different periods.
Order and transaction records may need to be retained after an order has been completed where required for accounting, tax, warranty, dispute-resolution or other legitimate business purposes.
Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.
10. Cookies
Our website may use cookies and similar technologies to provide essential website functionality and, where applicable, to understand how the website is used.
Some cookies are necessary for functions such as the shopping basket and checkout.
Where consent is legally required before placing non-essential cookies, we will request that consent.
Further information about the cookies used on our website is available in our Cookie Policy.
11. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet-based service can guarantee absolute security.
12. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete certain personal information;
ask us to restrict how certain information is used;
object to certain uses of your personal information;
request transfer of certain information in a portable format; and
withdraw consent where our processing is based on your consent.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact Karrek Stone using the details on our Contact Us page.
We may need to confirm your identity before dealing with a request.
13. Complaints
If you have concerns about how Karrek Stone uses your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
14. Third-Party Websites
Our website may contain links to websites operated by other organisations.
Karrek Stone is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information when visiting those websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example if our website, payment methods, business practices or legal obligations change.
The latest version will be published on this page with the updated date shown at the top.
16. Contact Us
If you have questions about this Privacy Policy, would like to exercise a data protection right or have concerns about how your information is being handled, please contact Karrek Stone using the details on our Contact Us page.